Refund policy

Returns & Refunds

We want you to feel confident purchasing from TMG Industrial Australia. Please review the summary below for a clear overview of our returns and refunds process.

Returns Summary

  • Returns are accepted within 30 days of delivery

  • Items must be unused, in original condition, and in original packaging

  • Customers are responsible for return shipping costs

  • Refunds are issued after the returned item is received and inspected

  • Original outbound shipping fees are non-refundable

Returns

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return:

  • Your item must be unused

  • It must be in the same condition as received

  • It must be returned in the original packaging

To complete your return, a receipt or proof of purchase is required.
Please do not send your purchase directly back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund (minus any applicable restocking fees) will be processed

  • The credit will be applied to your original method of payment

  • Processing times may vary depending on your payment provider

Late or Missing Refunds (if applicable)

If you have not received your refund:

  1. Check your credit card or bank account for pending transactions

  2. Contact your credit card provider, as posting times may vary

  3. Contact your bank, as additional processing time may be required

If you have completed these steps and still have not received your refund, please contact us at cs@tmgindustrial.com.au

Exchanges (if applicable)

We only replace items that are defective or damaged.

If you need to exchange an item for the same product, please contact us at cs@tmgindustrial.com.au and our support team will assist you with the exchange process.

Shipping (Returns & Exchanges)

  • Customers are responsible for return shipping costs

  • Shipping costs are non-refundable

  • If a refund is approved, return shipping costs will be deducted from the refund amount

  • Delivery times for exchanged items may vary based on location

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
TMG Industrial cannot guarantee receipt of returned items without tracking.